Reference

Know Your Rights on sabun88

When you open an account with us, these terms define how deposits, withdrawals and play work on our platform.

Account securityPayment & withdrawal rulesDispute resolutionYour account rights

Our Terms Apply When You Play

sabun88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every account registered on sabun88, where local law permits. Your account is personal — you cannot share login details or play on someone else's behalf. We require accurate information at registration and during any account verification. When you deposit via DANA, OVO,

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GoPay or QRIS, the payment method you choose confirms your acceptance of our Deposit references and transaction fees, shown in your wallet at the time of entry. Withdrawals are verified for security; processing depends on your chosen method and our verification schedule. We may suspend or
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close accounts that breach these terms, including repeated failed verification, use of another person's payment method, or play from blocked regions. Disputes are resolved through our support team; unresolved complaints follow the escalation path listed in your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Reach Our Terms Support Team

Team online

Live chat

Available in your account from 08:00 to 23:00 Jakarta time, seven days a week. Use this for account questions, term clarifications and verification issues.

Email support

Send detailed term-related queries to our support inbox. Expect a response within 24 hours. Include your account username and the specific term or policy question.

Account settings

Review and update your personal information, contact preferences and linked payment methods directly in your account profile without contacting support.

KEEPING YOUR ACCOUNT SAFE

How We Protect Your Terms Compliance

Data retention

We retain your account data, transaction history and verification records as long as your account is active, plus 12 months after closure, to resolve disputes and comply with regional requirements.

Account verification

Deposits over a set threshold trigger identity and payment-method verification. This is a one-time process; once cleared, your linked DANA, OVO, GoPay or QRIS account speeds up future deposits.

Cookie and tracking

We use cookies to maintain your login session, remember your preferences and detect suspicious activity. You can disable non-essential cookies in your browser; session cookies are required to play.

Withdrawal verification

Every withdrawal request is checked against your linked payment method and recent activity. If something looks unusual, we may ask for additional proof before releasing funds.

Account closure requests

To close your account permanently, submit a request through live chat or email. We process closures within 5 business days and freeze all funds and bonus balances at closure date.

Policy changes notice

If we update these terms, we notify you via email and display a banner in your account. Continuing to play after the notice date means you accept the new terms.

Terms & Conditions Answers

Using another person's DANA, OVO, GoPay or QRIS account to fund your sabun88 account breaches our terms. We will detect this during verification, freeze your account and may forfeit your balance. Always deposit from a payment method registered in your own name.

No. One account per person is our policy. Creating multiple accounts to evade limits or claim repeated rewards will result in account suspension and forfeiture of funds. If you accidentally created a second account, contact support to have it closed.

After verification, withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 1 to 4 hours. Bank transfers may take 1 to 2 business days. We do not process withdrawals on Sundays or Indonesian national holidays; requests are queued for the next business day.

Deposit and withdrawal limits depend on your account verification level and payment method. Your current limits are shown in your wallet. First-time deposits are often lower; these raise after successful verification and previous withdrawals clear without dispute.

Report disputed transactions within 14 days through live chat with your transaction ID. Provide a clear description of why you believe it was wrong. Our team will investigate and respond within 7 business days, or escalate to your payment provider if needed.

Access depends on local law. We operate for users in supported regions; access may be restricted in some locations. When you sign up, confirm that your location allows play on sabun88. Playing from a restricted region may result in account closure.

Yes. Go to your account wallet, select 'Manage Payment Methods' and remove any method you no longer use. You can add a new payment method at any time. Linked methods appear in your deposit chip row alongside DANA, OVO, GoPay and QRIS options.

Know Your Rights on sabun88

Reach Our Terms Support Team

Live chat

Email support

Account settings

How We Protect Your Terms Compliance

Data retention

Account verification

Cookie and tracking

Withdrawal verification

Account closure requests

Policy changes notice

Terms & Conditions Answers

01 What happens if I use someone else's payment method to deposit?

02 Can I have more than one account with sabun88?

03 How long do withdrawals take after I request them?

04 What are the deposit and withdrawal limits on my account?

05 If I disagree with a charge or transaction, how do I file a dispute?

06 What regions can access sabun88, and does access depend on where I am?

07 Can I change or remove a linked payment method from my account?

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