Your Account & Legal Questions Answered
We collect your name, email, phone number, date of birth and payment method details during registration. Your location helps us verify regional eligibility. We also log login times, game activity and withdrawal requests to prevent fraud and meet local compliance rules.
Every withdrawal goes through verification: we confirm your identity, check your account balance and verify your linked payment method. DANA, OVO, GoPay and QRIS transfers clear directly to your registered wallet. You'll see the status in your account history before funds arrive.
Yes. We keep your account records for a defined period after closure. Contact our support team to request a data export or to retrieve specific transaction history. We'll send you a complete copy of your stored information to your registered email.
sabun88 accepts DANA, OVO, GoPay and QRIS, all regulated by Indonesian financial authorities. Bank transfers are also available where permitted. Each method complies with local money transfer rules and anti-fraud standards to protect your deposits.
We retain your data while your account is active and for a set period after closure — typically one year — to handle disputes, verify payouts and comply with regional financial reporting. After that period, personal data is deleted unless local law requires longer storage.
Open the live chat in your account immediately and report the issue. Our support team will freeze your account, investigate the transaction and help you file a dispute with your payment provider if needed. Keep your login password secure and enable any available account verification steps.
We share account data only with licensed payment processors to clear deposits and payouts, and with authorities where local law permits. We do not sell your personal information to marketers, advertisers or data brokers. Your privacy is a core part of our account terms.
