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How We Handle Your Information at sabun88

When you open your account with us, your personal details, payment history and device information stay encrypted and separate from public systems.

Account security comes firstData encrypted end-to-endYour withdrawal details are protected
sabun88 How We Handle Your Information at sabun88
PRIVACY QUESTIONS

Reach Out About Your Data Anytime

Our support team handles privacy requests from 09:00 to 23:00 Indonesia time, seven days a week. Email us for data access, changes, or deletion requests — we respond within 48 hours. Players in Jakarta, Surabaya and beyond use the same contact paths, so your question reaches the right desk no matter where you are.

Team online

Email support

Send data requests to [email protected]; we reply within 48 hours with next steps.

Live chat

Open chat 09:00–23:00 (Indonesia time) to ask about your data or privacy settings instantly.

Account settings

Go to Settings > Privacy in your lobby to view, download or request deletion of your data.

HOW WE PROTECT YOU

Data Security & Your Account Rights

Your account and payment details are encrypted with industry-standard protocols the moment you log in.

End-to-end encryption

All account logins and payment details encrypted; your credentials never stored in plain text.

Third-party barrier

DANA, OVO, GoPay and QRIS partner data stays with them; we only receive transaction receipts.

Data retention

Account details kept while active; payment records archived 7 years per banking rules, then deleted.

Access your data

Request a full data export via Settings > Privacy or email [email protected] anytime.

Correct or delete

Update your profile details in Settings or ask our team to erase your account where permitted.

Fraud protection

We monitor login patterns and notify you of new device access; report suspicious activity to us immediately.

Your Most Common Privacy Questions

Your DANA, OVO, GoPay or QRIS account number is used only during the withdrawal process. We don't store it after the transaction clears; we keep only a transaction receipt for your records and banking compliance. You can view your withdrawal history in Account > History anytime.

Yes. Go to Settings > Account and select 'Request account closure'. We'll erase your profile, game history and personal details within 30 days, except payment records which stay 7 years per banking law. Email [email protected] if you need faster deletion details.

No. We never sell or rent your personal information. We share data only with payment partners (DANA, OVO, GoPay, QRIS) for transaction processing, and with authorities where local law requires. Your data stays within sabun88 systems unless you give explicit permission otherwise.

We store your device IP, browser type and login timestamps for 180 days to spot fraud patterns. After 180 days, this data is deleted unless we detect suspicious activity, in which case we may extend retention for investigation. Check Security > Login Activity in your account to see all recent access.

Contact our support team immediately via live chat or email [email protected]. We'll freeze your account, review the access logs and help you reset your password. If funds were moved, we'll work with payment partners to reverse the transaction where possible.

Yes, we use cookies to keep you logged in and remember your game preferences. You can clear them anytime in your browser settings, though this will log you out. Some features may work slowly without cookies, but your account and funds stay safe.

Your account data is stored on secure servers in data centres with 24/7 monitoring and backup. Payment details comply with banking standards for your region; access depends on local law. Our support team never views your personal information unless you ask us to help with account recovery.